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Shipping & Returns

Last updated: 07/01/2026

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At 6:30am, every order is prepared with care.

We take the time to pack each order by hand and ensure it leaves us in perfect condition. We appreciate your patience; great rituals are worth waiting for.

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Shipping

Order Preparation

Orders are typically prepared within 3–5 business days.​

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During product launches, restocks or promotional periods, preparation times may occasionally be longer than usual. If this happens, we'll keep you informed by email.

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Delivery Times

Once your order has been dispatched, delivery times vary depending on your destination and the shipping carrier.

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Estimated delivery times:

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  • Italy: 1–3 business days

  • European Union: 2–7 business days

  • International: 5–14 business days

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Please note that these are estimated delivery times and may vary due to customs procedures, local carriers or circumstances beyond our control.

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Shipping Costs

Shipping fees are calculated and clearly displayed during checkout before payment is completed, based on your delivery destination.

We offer complimentary shipping for orders over €45 in Italy, France and Switzerland.​

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Order Tracking

As soon as your order is dispatched, you'll receive a confirmation email with a tracking link so you can follow your shipment every step of the way.

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Customs & Import Duties

Orders shipped outside the European Union may be subject to customs duties, taxes or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

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Returns

We hope you'll love every order you receive.

If something isn't right, we're here to help.

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Right of Withdrawal

If you are purchasing as a consumer within the European Union, you may have the legal right to withdraw from your purchase within 14 days of receiving your order, in accordance with applicable consumer protection laws.

If you wish to request a return, please contact us before sending any item back.

 

Return Eligibility

Returned items must:

  • be unused;

  • remain unopened and sealed;

  • be returned in their original packaging;

  • arrive in the same condition in which they were delivered.

 

We reserve the right to refuse returns that do not meet these conditions.

Because our products are food items, we cannot accept returns of products that have been opened, unsealed or used, except where required by law or if the item is defective or incorrect upon delivery.

This policy helps us guarantee quality and food safety for every customer.

 

Return Shipping Costs

Unless the return is due to our error (such as receiving the wrong or a damaged product), return shipping costs are the responsibility of the customer.

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We recommend using a tracked shipping service, as we cannot accept responsibility for parcels lost during return transit.

 

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If your package arrives damaged, or if you receive an incorrect item, please contact us within 48 hours of delivery.

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To help us resolve the issue quickly, please include:

  • Your order number

  • Photos of the shipping box

  • Photos of the product(s)

  • A brief description of the issue

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Once reviewed, we'll arrange an appropriate solution, which may include a replacement or a refund.

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Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

Depending on your payment provider, refunds usually appear within 5–10 business days.

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Original shipping charges are non-refundable unless otherwise required by law or where the return is the result of our error.

 

Order Cancellations

Orders may be cancelled only before they have entered the preparation process.

Once an order has been prepared or dispatched, it can no longer be cancelled.

 

Lost Parcels

If your shipment appears to be delayed or lost, please contact us.

We'll work directly with the shipping carrier to investigate the issue and do everything we can to help resolve it as quickly as possible.

 

Need Help?

If you have any questions regarding your order, shipping or returns, we're always happy to help.

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Email: hello@630matcha.com

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Thank you for choosing 6:30am.

Every order we prepare is part of a ritual we hope you'll enjoy for years to come.

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