FREE SHIPPING ON ORDERS OVER 49€ (IT)
Shipping & Returns
Last updated: 08/11/2026
At 6:30am, we want your shopping experience to be as simple and enjoyable as possible.
Below you'll find everything you need to know about shipping, deliveries and returns.
1. Where Do We Ship?
We ship across Europe and many international destinations.
Available shipping methods, delivery times and costs may vary depending on your country.
You can check the available delivery options and exact shipping costs at checkout before completing your purchase.
If your country is not available at checkout, feel free to contact us at hello@630matcha.com.
2. Shipping Costs
Shipping costs are calculated based on your destination and the delivery method available.
Italy: Free standard shipping on eligible orders over €49.
Europe & International: Shipping costs vary by destination and are displayed at checkout.
Any applicable shipping charges will be shown before payment.
For orders delivered outside the European Union, customs duties, import taxes or handling fees may apply.
These additional charges, where not included in the checkout total, may be payable by the recipient.
3. Order Processing & Delivery Times
We aim to prepare and dispatch orders as quickly as possible.
Processing and delivery times may vary depending on the destination and the selected shipping service.
It takes usually 3-5 business days.
Once your order has been dispatched, you will receive a shipping confirmation with tracking information where supported by the carrier.
Please note that international deliveries may occasionally take longer due to customs procedures or transport delays.
Unless another delivery period has been agreed, orders will be delivered within the period required by applicable consumer law.
4. Returns & Exchanges
We hope you love your 6:30am products.
However, if you change your mind, consumers generally have the right to withdraw from an online purchase within 14 days of receiving their order, subject to applicable legal exceptions.
To request a return, please contact:
Include your order number and the products you wish to return.
We will provide return instructions and the applicable return address.
Products must be returned within 14 days of notifying us of your withdrawal.
For change-of-mind returns, customers are responsible for the direct return shipping costs, unless otherwise stated or required by law.
You may inspect products as reasonably necessary, but you may be responsible for any reduction in value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
5. Returns of Matcha Products
Due to the nature of food products, certain returns may be restricted where a legally applicable exception to the right of withdrawal applies.
For example, sealed products that are not suitable for return for health protection or hygiene reasons may be excluded if unsealed after delivery, where the legal conditions for that exception are met.
Goods liable to deteriorate or expire rapidly may also fall within a statutory exception.
These exceptions are not automatic for all matcha products.
Where the right of withdrawal applies, it remains available under the conditions required by law.
Your statutory rights in relation to damaged, defective or non-conforming products always remain unaffected.
6. Damaged or Incorrect Orders
If your order arrives damaged, incomplete or incorrect, please contact us at hello@630matcha.com.
Include your order number, a description of the issue and, if possible, photographs of the product and packaging.
We will review the situation and arrange an appropriate solution in accordance with applicable consumer law.
7. Refunds
When a valid withdrawal request is received, we will process the refund without undue delay and within 14 days of your notification.
Where permitted by law, we may wait until we receive the returned products or proof that they have been sent back.
Refunds will be issued using the original payment method unless otherwise expressly agreed.
Where required by law, the refund will include the original standard delivery cost. Additional charges for premium delivery services are not refundable beyond the least expensive standard delivery option offered.
Refund processing times may vary depending on your bank or payment provider.
8. Missing or Delayed Deliveries
If your order has not arrived within the expected delivery period, please contact us at hello@630matcha.com.
We will assist you in checking the shipment and resolving the issue with the carrier.
If delivery cannot be completed within the agreed or legally applicable period, your rights under applicable consumer law remain unaffected.
9. Contact Us
For any questions about shipping, deliveries or returns, we're happy to help.
6:30am Customer Support
Operated by MAJO Wellness S.r.l.
Via Cerva 18, 20121 Milan (MI), Italy