Privacy Policy

Last updated: 07/01/2026

At 6:30am, we believe trust is built through transparency.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Data Controller

The controller responsible for processing your personal data is:

Majo Wellness srl

Registered Address: Via cerva18

Email: hello@majo-wellness.com

2. Information We Collect

Depending on how you interact with our website, we may collect the following information.

Information you provide

Name
Billing and shipping address
Email address
Phone number (if provided)
Payment information (processed securely by our payment providers)
Order history
Customer support communications

Information collected automatically

When you browse our website, we may automatically collect:

IP address
Device information
Browser type
Operating system
Pages visited
Time spent on the website
Referral source
Cookies and similar technologies

3. How We Use Your Information

We use your personal information to:

Process and deliver your orders
Provide customer support
Manage your account
Send transactional emails (such as order confirmations and shipping updates)
Improve our website and services
Prevent fraud and protect our business
Comply with legal obligations

With your consent, we may also send newsletters, product updates and information about future launches, events and exclusive offers.

You may unsubscribe from marketing communications at any time.

4. Legal Basis for Processing

Depending on the circumstances, we process your personal data based on:

Performance of a contract
Compliance with legal obligations
Our legitimate interests
Your consent, where required by applicable law

5. Payment Information

Payments are securely processed by trusted third-party payment providers.

We never store your full payment card details.

6. Sharing Your Information

We only share your information where necessary to operate our business.

This may include:

Payment providers
Shipping and logistics partners
IT and website hosting providers
Customer communication platforms
Analytics providers
Professional advisers where legally required
Public authorities where required by law

We never sell your personal information.

7. International Transfers

Some of our service providers may process data outside your country of residence.

Where required, appropriate safeguards are implemented to ensure your personal information remains protected in accordance with applicable data protection laws.

8. Data Retention

We retain your personal information only for as long as necessary to:

fulfil your order;
comply with legal obligations;
resolve disputes;
enforce our agreements;
maintain business records where required by law.

When personal data is no longer required, it is securely deleted or anonymised.

9. Your Rights

Depending on your location and applicable legislation, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your personal data
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us using the details below.

10. Marketing Communications

If you subscribe to our newsletter or membership, we may occasionally send information about:

New product launches
Limited editions
Community events
Exclusive offers
Brand news

You can unsubscribe at any time by clicking the unsubscribe link included in every marketing email or by contacting us directly.

11. Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website performance and enhance your browsing experience.

For more information, please refer to our Cookie Policy.

12. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.

While no online system can be guaranteed to be completely secure, we continuously work to protect the information entrusted to us.

13. Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can remove it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or the services we use.

The latest version will always be available on this page.

15. Contact

If you have any questions regarding this Privacy Policy or the way we process your personal data, please contact us.

Majo wellness srl